Terms and Conditions
Last updated: June 2026
Welcome to Gamesora — an independent digital storefront for gift cards (PlayStation, Xbox, Steam, Apple, Google Play, iTunes, Roblox and more) and game top-ups (PUBG Mobile UC, Free Fire Diamonds, Mobile Legends, and others) serving customers across Egypt, Saudi Arabia, the UAE, Kuwait and Qatar. By creating an account, placing an order, or using any part of the site, you agree to be bound by these Terms and our Privacy Policy.
1. Eligibility and account
You must be 18 years or older to purchase on Gamesora, or 13+ with the consent and supervision of a parent or legal guardian who accepts these Terms on your behalf. You agree to provide accurate information (email, phone/WhatsApp number, and — for game top-ups — your correct Player ID / UID), keep your password confidential, and immediately notify support@gamesora.com of any unauthorized access. One account per person; duplicate or fraudulent accounts may be suspended.
2. Digital products and Player ID
All Gamesora products are digital: prepaid codes (delivered as text) or direct top-ups (credited to a Player ID you provide). Codes are single-use, region-locked where indicated on the product page, and non-transferable once revealed. For top-ups, you are solely responsible for the accuracy of the Player ID, server/region, and account name. Once a top-up is credited to the ID you submitted, the order is considered fulfilled and cannot be reversed — even if you entered the wrong ID.
3. Pricing, payment and currency
Prices are shown in your local currency (EGP, SAR, AED, KWD, QAR or USD) and include applicable taxes (e.g. Saudi VAT) where required by law. We accept Vodafone Cash, InstaPay, Fawry, Mada, STC Pay, KNET, Apple Pay, Visa/Mastercard, PayPal and your Gamesora Wallet balance, depending on your country. Orders are only released after we confirm successful payment. We reserve the right to cancel and fully refund any order containing a pricing error, a stock issue, or signs of fraud.
4. Delivery and acceptance
Codes and top-ups are delivered automatically to your email, sent via WhatsApp to the number you provided, and stored in your Gamesora account dashboard. Most orders are fulfilled within 1–5 minutes; in rare cases (manual review, supplier delay) delivery may take up to 60 minutes. If you have not received your order within 12 hours, contact support@gamesora.com and we will resolve it. By using or revealing a delivered code, you accept the product as delivered.
5. Acceptable use
You agree not to: (a) submit fraudulent payment information or initiate unjustified chargebacks; (b) resell our products on third-party marketplaces without written permission; (c) use bots, scripts or automation to access the site or abuse promotions; (d) attempt to manipulate the Gamesora Wallet, referral or discount systems; (e) use the service for money laundering or to evade sanctions. Violations may lead to immediate suspension, forfeiture of wallet balance, and reporting to payment networks or law enforcement.
6. Account security, refunds, IP and liability
Once a code is delivered, you are responsible for its safekeeping — Gamesora cannot recover lost, shared or already-redeemed codes. Refunds are governed by our Returns & Refunds Policy. All third-party brand names (PUBG, Free Fire, PlayStation, Xbox, Steam, Apple, Google, Roblox, etc.) are trademarks of their respective owners; Gamesora is an independent authorized reseller and is not endorsed by or affiliated with these companies. To the maximum extent permitted by law, Gamesora's total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect, incidental or consequential losses. These Terms are governed by the laws of the Arab Republic of Egypt; disputes will first be raised with support before any legal action. We may update these Terms at any time — material changes will be announced on this page and continued use constitutes acceptance.
Acceptable Use Policy
This Acceptable Use Policy sets out what you can and cannot do when using Gamesora — including the store, your account, the Gamesora Wallet, promotions and our support channels. It complements our Terms and Conditions. Violations may result in immediate account suspension, forfeiture of wallet balance, cancellation of orders, and reporting to payment networks or law enforcement.
1. Fraudulent payments
You must use only payment methods you legally own. Using stolen cards, fake wallets, or chargeback-as-a-refund tactics is fraud and will be reported.
2. Reselling and bulk abuse
Codes bought on Gamesora are licensed for personal use. Reselling them on third-party marketplaces (G2A, Kinguin, Telegram bots, etc.), publicly advertising them for resale, or buying in bulk to flip is not allowed without a written reseller agreement.
3. Bots, scraping and automation
Do not use crawlers, scrapers, or automated scripts on the storefront, checkout, or APIs. Do not attempt to brute-force coupon codes, OTPs or account passwords. Rate-limit violations will be blocked at the network layer.
4. Promotion and referral abuse
Promotions are one per customer unless stated otherwise. Creating multiple accounts to claim a sign-up bonus, self-referring, or otherwise gaming the wallet/referral system will void the bonus, may freeze the wallet balance, and may close the account.
5. Harassment and unlawful use
Do not use Gamesora — including support chat and reviews — for harassment, hate speech, threats, sexual content involving minors, or any unlawful activity. Do not impersonate Gamesora staff or other customers.
6. Enforcement
We may, at our discretion, refuse orders, suspend accounts, freeze wallet balances, reverse promotions, and share evidence with payment processors and law enforcement. Repeat or severe violations result in a permanent ban.
Wallet Terms
These Wallet Terms govern your use of the Gamesora Wallet — an in-account balance you can use to pay for gift cards and game top-ups on Gamesora.com. The Wallet is a store credit, not a bank account or e-money product, and is offered subject to our Terms and Conditions.
1. Topping up the Wallet
You can top up your Wallet using any payment method available at checkout in your country (Vodafone Cash, InstaPay, Fawry, Mada, STC Pay, KNET, card, PayPal). Top-ups are credited after we confirm successful payment. The minimum and maximum top-up amounts are shown in your dashboard.
2. Using the Wallet
The Wallet can be used to pay for any product on Gamesora, in full or combined with another payment method. The balance is shown in your local currency and is non-transferable — you cannot send Wallet credit to another user.
3. Refunds and Wallet credit
When we approve a refund, you can choose to receive it as instant Wallet credit (recommended — same minute) or back to your original payment method (1–10 business days depending on the bank). Refunds issued as bonuses or promotional credit (not paid by you) are returned as Wallet credit only and may have an expiry date.
4. Non-cashable nature
Money you paid into the Wallet remains refundable to your original payment method within the limits of our Returns & Refunds Policy. Promotional, referral or loyalty credits added by Gamesora as a bonus are NOT cashable — they can only be spent on Gamesora.
5. Expiry and inactivity
Wallet credit paid by you does not expire. Promotional/bonus credit expires after 12 months of inactivity unless a shorter period is stated when it was granted. Accounts inactive for 24 months may be archived; you can reactivate by contacting support.
6. Fraud, freezes and account closure
We may temporarily freeze your Wallet to investigate suspected fraud, chargebacks or AUP violations. Confirmed violations may lead to forfeiture of any non-cashable bonus credit and refund of the paid balance to the original payment method (minus any chargebacks already received), after which the account is closed.
7. Closing your Wallet
You can request a Wallet refund and account closure at any time by emailing support@gamesora.com from the email on the account. We will refund your paid (cashable) balance to the original payment method within 5–10 business days; bonus credits will not be paid out.
AML & KYC Notice
Gamesora takes financial crime seriously. This notice explains the basic anti-money-laundering (AML), counter-terrorist-financing (CTF) and Know-Your-Customer (KYC) controls we apply, and what we may ask of you in higher-risk situations. These controls exist to protect customers, payment partners and the broader payment ecosystem.
1. Risk-based monitoring
We monitor orders and Wallet activity for patterns associated with fraud, money laundering or sanctions evasion — including unusual order velocity, mismatched billing/IP locations, repeated chargebacks, and use of high-risk payment instruments.
2. Identity verification (KYC)
We may ask you to verify your identity before approving an order, releasing a Wallet refund, or unfreezing an account. Typical requests are: a government-issued ID, a selfie matching the ID, and proof that the payment instrument used belongs to you. Documents are stored securely and used only for verification.
3. Sanctions and prohibited regions
We do not sell to individuals, entities or jurisdictions subject to UN, EU, UK or US sanctions. By placing an order you confirm you are not a sanctioned person and not acting on behalf of one. Orders failing sanctions screening will be cancelled and refunded.
4. Reporting
Where required by law we will file suspicious activity reports with the relevant authorities and share order/account data with payment networks and law enforcement, without giving prior notice to the customer.
5. Cooperation
We expect customers to cooperate with reasonable verification requests. Refusing to verify when asked, providing false documents, or attempting to bypass controls is treated as a serious AUP violation and may lead to a permanent ban.
Trademarks & Disclaimer
Gamesora is an independent digital storefront that resells genuine gift cards and game top-ups sourced from authorized distributors. We are not owned by, endorsed by, or affiliated with any of the platform holders, publishers or game studios whose products we sell.
1. Third-party trademarks
Brand names, logos and product names — including but not limited to PlayStation, PSN, Xbox, Xbox Game Pass, Steam, Apple, App Store, iTunes, Google Play, Roblox, PUBG, PUBG Mobile, Free Fire, Mobile Legends, Activision, Riot Games, EA and Nintendo — are trademarks or registered trademarks of their respective owners. They are used on Gamesora solely to identify the products we sell, in line with nominative fair-use principles.
2. No endorsement
Use of a brand name or logo on Gamesora does not imply any partnership with, endorsement by, or sponsorship from the brand owner. All product images are property of the respective rights holders.
3. Authentic codes only
Every code sold on Gamesora is sourced from authorized distributors or directly from the publisher. We do not deal in stolen, leaked, region-mislabeled or 'cracked' codes. If you ever receive a code that fails validation in the official store, contact support and we will replace or refund it.
4. Reporting a trademark concern
If you are a rights holder and believe a product page misuses your trademark, contact legal@gamesora.com with details of the concern, proof of ownership, and the specific URL. We respond within 5 business days.
DMCA & Copyright Policy
Gamesora respects intellectual property rights and expects users to do the same. This policy explains how to submit a copyright takedown notice — modeled on the U.S. Digital Millennium Copyright Act (DMCA) — for any content hosted on gamesora.com that you believe infringes your copyright.
1. How to submit a notice
Email legal@gamesora.com with the subject 'DMCA Takedown Notice'. Include: (a) your full name, address and contact details; (b) a description of the copyrighted work; (c) the exact URL(s) on gamesora.com containing the allegedly infringing material; (d) a statement that you have a good-faith belief the use is unauthorized; (e) a statement, under penalty of perjury, that the information is accurate and you are the rights holder or authorized to act on their behalf; (f) your physical or electronic signature.
2. Our response
We aim to review valid notices within 5 business days and remove or disable access to the infringing material if the notice is complete and credible. We will notify the user who posted the content (where applicable) and may forward your notice in full, including your contact information.
3. Counter-notice
If your content was removed and you believe it was a mistake (for example, fair use or your own original work), you can send a counter-notice to legal@gamesora.com with your contact details, identification of the removed material, a statement under penalty of perjury that the removal was a mistake, and your consent to the jurisdiction of the courts in the Arab Republic of Egypt.
4. Repeat infringers
We terminate the accounts of users who are determined to be repeat infringers, in accordance with applicable law.
5. Misuse of this process
Submitting a knowingly false DMCA notice or counter-notice may expose you to liability under applicable law. Please consult a lawyer if you are unsure.
Loyalty & Referral Terms
These terms govern Gamesora's loyalty program, referral bonuses, and any other promotional Wallet credit (collectively, 'Rewards'). Rewards are a goodwill bonus, not a purchased product, and Gamesora may change or end the program at any time.
1. Earning Rewards
You can earn Rewards by completing qualifying orders, referring new customers who place a paid order, leaving verified product reviews, or participating in seasonal campaigns. The exact earning rates and minimum order values are displayed in your account dashboard and may change from time to time.
2. Referrals
Each customer gets a unique referral link. A referral is qualifying only when the new customer is a real new user (new email, payment method and device), completes their first paid order, and does not refund it. Self-referrals, duplicate accounts, fake emails, or sharing the link on coupon/cashback sites without our written permission are not allowed and void the bonus.
3. Using Rewards
Rewards appear as Wallet credit and can be applied at checkout like any other Wallet balance. Some campaigns may restrict Rewards to specific products, categories or minimum order values — restrictions are displayed when the Reward is granted.
4. Expiry
Reward credit expires 12 months after it is granted unless a shorter period is stated. Expired Rewards cannot be restored.
5. Non-cashable
Reward credit is not cashable, not transferable, and has no monetary value outside Gamesora. We will not refund Rewards to a bank account or card under any circumstances.
6. Suspension and termination
We may suspend, revoke or expire Rewards (including already-earned Rewards) in cases of suspected fraud, abuse, AUP violation, or chargeback. We may also end or change the program at any time; you will keep already-earned, non-expired Rewards for at least 30 days after such a change.
Promotions & Discount Code Terms
These terms apply to every discount code, voucher, promo banner and seasonal offer published by Gamesora, in addition to any specific terms shown next to the offer.
1. One use per customer
Unless explicitly stated, every discount code is single-use per customer and per account. Attempting to use the same code on multiple accounts, with multiple emails or payment methods, voids the discount and may void the order.
2. Eligible products and minimum order
Codes apply only to the products, categories, currencies or countries shown when the code is published. A minimum order value, if any, is calculated before tax and after applying any other discount.
3. No stacking
Discount codes cannot be combined with other discount codes, loyalty Rewards (unless explicitly allowed in the campaign), or wholesale pricing. Wallet balance can always be combined with a code.
4. Expiry
Each code has a start and end date shown on the promo page or email. Expired codes will not work at checkout and cannot be honored after the fact.
5. Cancellation and abuse
We reserve the right to cancel a code, an order, or a customer's access to promotions in cases of fraud, AUP violation, bot/script use, or where the code was published in error (e.g. wrong percentage). Where the code was clearly an error, we will fully refund affected orders and notify customers within 48 hours.
6. Refunds on discounted orders
If a discounted order is refunded, you receive back the amount you actually paid. The discount itself is not refundable as cash, but a single-use code that was consumed will be reissued on request once per customer.
Age Policy
Gamesora sells digital products that often have minimum-age requirements set by the platform holder (e.g. PEGI/ESRB ratings, app store rules) and by local law. This policy explains who can buy on Gamesora.
1. Minimum age
You must be at least 18 years old, or the age of legal majority in your country, to create a Gamesora account and pay for an order. Customers aged 13–17 may use the store only with the consent and supervision of a parent or legal guardian, who accepts our Terms on the minor's behalf and provides the payment method.
2. Children under 13
Gamesora is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we learn that we have, we will delete the account and any associated data. If you believe a child has signed up, contact privacy@gamesora.com.
3. Age-rated products
Some products (e.g. mature-rated game top-ups, certain subscription tiers) require the buyer or end-user to meet the age rating set by the publisher. You are responsible for confirming that the intended user meets that rating.
4. Verification
We may at any time ask you to verify your age before completing a sale or releasing a Wallet refund — typically by providing a government-issued ID. Refusing to verify when asked may result in the order being cancelled and refunded.